Oct 12, 2011 numara software numara software is a leading provider of integrated it management solutions for desktop management, pc life cycle management, security and compliance, help desk and service desk. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support. Bmc software enters into definitive agreement to acquire numara software acquisition creates the industrys most comprehensive set of saas and onpremise it management solutions for. Numara software joins several tampa businesses to support. Version product name support status release date full support end date end. Numara footprints is a trademark of numara software. Reporting to the managing director of emea and apac, this critical role will own the customer technical support for emea and act as our customer advocate responsible for dealing with high profile customer support issues. Vice president and general manager of service support products at bmc software, joining bmc through the acquisition of. For our international users, please contact your local distributor. Numara software services survey this brief survey on training, consulting, support and maintenance should take less than 10 minutes. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in. Numara software is looking for a senior software engineer to lead a team of maintenance programmers for a webbased help desk application. You can search the footprints knowledge base any time at the web address above. For questions regarding numara footprints service core and for technical support, contact the numara software support team.
Using the knowledge base will give help desk technicians and users access to a centralised and comprehensive technical support database. It helps you automate and streamline your it support processes so that you can respond and deliver resolutions to endusers more quickly than ever before. Numara software is a leading provider of integrated it operations management solutions, services over 55,000 customers worldwide and has close to 300 employees. Help desk software for the it professional trackit. Choose the version for which you want to view associated technical documents. As a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity. Through my time in the software industry, ive been a part of nearly aspect of a software s life cycle, from providing multiple levels of technical support, to performing quality assurance testing. Before numara, dircks served as general manager of the server. Testcomplete met our budget and technical requirements for an automation tool. Finally, open the following directory on the server default. I havent used spiceworks lately in the current network i am working with so it would be difficult to do a comparison for me of the current version of trackit to the current version of spiceworks. Numara software launches numara footprints 9 itweb. Numara software technical support december 2010 to april 2012 tampa, florida.
Bmc delivers modern, intelligent itsm solutions that are fast, accurate. East lancashire hospitals nhs trust gets critical help. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support managerwithout high costs, additional programming, or complex administration. The cost of the product has saved us thousands over competitors like mercury and segue. Patent and trademark office, and may be registered or pending registration in other countries.
It service management itsm and help desk software with asset. Documentation by supported product version bmc software. Microsoft windows 7 compatibility with linears accessbase 2000 this document describes procedures necessary to ensure that linears. Apply to technical support specialist, test technician, entry level technician and more. On 30 january 2012, bmc software announced it had entered into a definitive agreement to acquire numara software from ta associates. Numara software was a software company based in tampa, florida which made it service and asset management software, targeted at network management and business process managers. Version product name support status release date full support end date end of support date. Bmc is announcing support for the ibm smpe receive order command to deliver product maintenance and updates. Beyondtrust technical support and professional services status. Reporting to the managing director of emea and apac, this critical role will own the customer technical support for emea and act as our customer advocate responsible for dealing with high profile customer.
Nov 12, 2008 numara software launches numara footprints 9 latest version adds itil v3 support, integrated service catalog and new mobility solution tampa, fla. We also found that most tools did not offer support for delphi, says cris coffey, quality assurance manager. Senior software engineer maintenancewoodbridge, nj job. At individual software, we provide free technical support for all of our products. Technical issues find services additional corect resources to assist users the corect website, rect.
Patrick sawler director, footprints technical support. Gartner names bmc a leader in the it service support management tools magic quadrant. This person will also serve as the primary liaison between product development and technical support. Travis davis is the cofounder of point n time software and inventor of strategy mapper. New secure file transfer sft service for customer support. Testcomplete met our budget and technical requirements for an. Oct 25, 2011 tampa, fl numara software, a global leader in service management, pc lifecycle management and mobile device management solutions for it professionals, today announced the launch of its. Dec 14, 2015 finally, open the following directory on the server default. Management of the uk tech support team itam and itsm management of the french tech support team. Get support for bmc products, including documentation, frequently asked questions, knowledge articles, downloads, training, and more. He has held technical sales positions at bmc, numara software, symantec, and altiris.
Discover footprints today and change the way you manage your it help desk. As a leading provider of it service management, help desk, and asset management solutions, bmc enables your organization to increase productivity and reduce costs while improving user experience. Mar, 2020 beyondtrust technical support and professional services status. After the purchase of numara software in 2012, bmc focused its efforts and energies into refining products and services. When evaluating technical support calltracking software, you should consider your organizations practices and procedures, how your agents would. Cxt software has been recognized by its customers as having the most responsive, effective technical support among lastmile delivery software providers. To get assistance, please fill out the required service request form below so. Director, footprints technical support at numara software numara software. Trackit it help desk software for small to midsize businesses. Numara software developed numara footprints to address the void in the midmarket for an easy to use and comprehensive system that puts control in the hands of the help desk or support managerwithout high costs. Once you fill out the form and click submit, you will receive a service ticket. Technical support team lead, footprints asset core, bmc trackit, bmc remedyforce. Ghas extensive software catalog features over 150,000 software products from more than 2,000 publishers, including the industrys top tier products and special order titles. Bmc footprints service core administrators guide 11.
Serving over 50 000 customer sites worldwide, numara software is a global leader in providing practical software solutions for service management to it professionals. Save an average of 25% benefits of software volume licensing. Numara software numara software is a leading provider of integrated it management solutions for desktop management, pc life cycle management, security and compliance, help desk and. The transaction has subsequently closed for approximately. Bmc welcomes more than 500 customers to its education subscription service. Accessbase 2000 programming software for telephone entry. Even since bmc purchased numara software, contacting technical support hasnt been too bad and they are usually able to answer or resolve my issues. Numara footprints software the 100% webbased service desk solution for help desk and customer support automation numara footprints is the 100% webbased software that. Bmc product support pages bmc software support central. Bmc support central has support, documentation, licensing, and customer care information for all bmc software products.
When evaluating technical support calltracking software, you should consider your organizations practices and procedures, how your agents would use such a system, call queuing, routing and escalation, system integration points, and the programs reporting and adaptability gunderloy. Numara software launches north american channel partner. Jan 30, 2012 bmc software enters into definitive agreement to acquire numara software acquisition creates the industrys most comprehensive set of saas and onpremise it management solutions for the global. Numara software has been integrated into the bmc it service management portfolio.
Footprints is the exclusive property of numara software, inc. Through my time in the software industry, ive been a part of nearly aspect of a softwares life cycle, from providing multiple levels of technical support, to performing quality assurance testing. Xhorse iscancar vag mm007 diagnostic maintenance mqb mileage change tool technical service matched product. Bmc software acquires numara software to increase presence.
Vice president and general manager of service support products at bmc software, joining bmc through the acquisition of numara software in february 2012 where he was vice president of products since 2008. Manager technical support at bmc software greater new york city area 112 connections. Microsoft windows 7 compatibility with linears accessbase 2000 this document describes procedures necessary to ensure that linears accessbase 2000 software product installs and runs as expected on pcs that run microsofts windows 7 operating system click here for the accessbase 2000 windows 7 compatibility technical note. Bmc welcomes more than 500 customers to its education subscription. To get assistance, please fill out the required service request form below so you will be in our customer database tracking system.
Bmc software enters into definitive agreement to acquire. Numara provides customers with integrated products that solve endpoint lifecycle management, mobile device management, help desk and service desk challenges for. Online support portal cxt softwares online support portal, provides 24. Footprints by bmc is an it help desk software that is itil verified in six process. This person will also serve as the primary liaison between. Dan santos platform systems administrator bmc software.